These terms are a practical baseline for using ScaleFront's website and working with ScaleFront. Client projects may also use a separate service agreement or statement of work.
ScaleFront provides AI automation strategy, workflow design, systems integration, custom implementation, operational dashboards, lead intake workflows, and related services. Specific deliverables, timelines, fees, and included revisions are defined in the applicable proposal, invoice, statement of work, or written agreement.
Clients are responsible for providing accurate business information, brand assets, account access, approvals, legal and compliance requirements for their industry, and timely feedback needed to complete the work.
Payment terms are listed in the applicable invoice or agreement. Deposits, setup fees, completed work, and third-party costs may be non-refundable unless a separate written agreement says otherwise.
After full payment, clients own the custom website content and project assets created specifically for them, excluding ScaleFront tools, templates, internal systems, third-party software, stock assets, and pre-existing intellectual property.
ScaleFront may configure services such as hosting, analytics, form tools, AI providers, CRMs, calendars, payment processors, or communication platforms. Those services are governed by their own terms and may change independently.
The ScaleFront website, including portions of its copy, layout, code, and visual presentation, was created with assistance from AI tools and reviewed by the ScaleFront team before publication. This disclosure applies to the ScaleFront website itself and does not change any client deliverable, ownership, privacy, or service terms listed elsewhere.
ScaleFront builds systems intended to improve workflow speed, consistency, coordination, reporting, and operational efficiency. We do not guarantee specific financial, sales, staffing, or performance outcomes.
Clients may not use ScaleFront work, systems, or integrations for unlawful, deceptive, abusive, infringing, or harmful activity. We may refuse or stop work that creates legal, security, platform, or reputational risk.
To the fullest extent permitted by law, ScaleFront is not liable for indirect, incidental, special, consequential, or lost-profit damages. Our total liability is limited to the amount paid to ScaleFront for the service giving rise to the claim.